Program Maturation Roadmap for Human Capital Management
Volt Consulting Updates Framework for Continuous Improvement
New York, NY – Wednesday, September 2, 2009 – Volt Consulting™ – Managed Service Programs released the latest iteration of its proven, Program Maturation Roadmap. Reflecting the evolution of the human capital market and the company’s new delivery model for managed service program solutions, the newly updated Program Maturation Roadmap represents the leading edge of innovation in the human capital acquisition and management field.
Aggregating the best practices developed for its numerous global managed service programs (MSP), Volt Consulting MSP operations experts originally developed a detailed methodology to address the evolving human resource and procurement requirements of an MSP solution. Decades of experience in successful MSP management have yielded significant data and insight into how programs typically launch, grow and evolve through fairly predictable stages. The newest version of the “Roadmap” enables client organizations to anticipate the logical progression of events over the lifecycle of an MSP and positions them to take advantage of opportunities they might otherwise miss.
The Roadmap is executed in five stages – 1) Education, Awareness and Training; 2) Compliance; 3) Optimization; 4) Value Adds; and 5) Program Refresh – the timing of each stage varies based on each client’s unique environment. The Program Refresh stage is critical to the roadmap as it enables the client to objectively review the successes achieved to date. At this point, program assessments are reviewed to determine whether the mature program may benefit from new, emerging strategies.
Senior Vice President of Client Relationship Management for Volt Consulting MSP, Elizabeth Bushéy explains, “Global companies are seeking – a “best in class” solution to accommodate the complex practices involved in maintaining a large external workforce. Not surprisingly, everyone claims the ability to deliver true, “best in class” solutions to these business challenges. Yet, most lack an articulated methodology for achieving this goal.”
The Roadmap includes lists of specific activities to be performed in each stage which act as a check and balance as well as a strategic planning tool for the program as it navigates changes caused by changing labor market and economic environments. The Roadmap’s findings are presented at each stage to the respective client during the course of their quarterly or annual business reviews. These reviews provide the client with insight into successes earned by other customers and enables them to see the bigger picture sooner. Volt Consulting MSP clients categorically report that the Program Maturation Roadmap has been instrumental in helping them avoid risks while maximizing savings opportunities through improved visibility.
The leader in global managed service programs for human capital acquisition cited numerous, tangible results derived from the application of the Roadmap. These include a 95% customer satisfaction level, exceptionally low attrition rates, the notable expansion of new client programs and the recent recognition of its Client Program Operations department by the American Business Association as home of the “Best Client Support Department in North America for 2009”.
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About Volt Consulting - Managed Service Programs
Volt Consulting - Managed Service Programs (MSP) is a business unit of Volt Information Sciences, Inc., providing specialized services and solutions to streamline and manage procurement of temporary staffing, project services, consultants, and other human capital. Volt Consulting MSP improves efficiencies throughout the entire procurement lifecycle, including supplier management, sourcing, spend management, invoicing, reconciliation and payment for enterprise clients. Volt Consulting MSP offers sophisticated human capital supply chain management outsourcing services, liberating clients’ human resources and procurement professionals from the intensive tasks surrounding contingent workforce management, so they can focus on core business processes. For additional information, please visit the Volt Consulting MSP website at www.voltmsp.com.